Critical conversations in healthcare: scripts & techniques for effective interprofessional & patient communication
(Book)
Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families. -- Provided by publisher.
Notes
Clancy, C. (2019). Critical conversations in healthcare: scripts & techniques for effective interprofessional & patient communication. Second edition. Indianapolis, IN, Sigma Theta Tau International Honor Society of Nursing.
Chicago / Turabian - Author Date Citation (style guide)Clancy, Cheri, 1972-. 2019. Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication. Indianapolis, IN, Sigma Theta Tau International Honor Society of Nursing.
Chicago / Turabian - Humanities Citation (style guide)Clancy, Cheri, 1972-, Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication. Indianapolis, IN, Sigma Theta Tau International Honor Society of Nursing, 2019.
MLA Citation (style guide)Clancy, Cheri. Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication. Second edition. Indianapolis, IN, Sigma Theta Tau International Honor Society of Nursing, 2019.
Record Information
| Last Sierra Extract Time | Apr 23, 2024 06:59:58 PM |
|---|---|
| Last File Modification Time | Apr 23, 2024 07:00:08 PM |
| Last Grouped Work Modification Time | Apr 23, 2024 07:00:06 PM |
MARC Record
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| 100 | 1 | |a Clancy, Cheri,|d 1972-|0 https://id.loc.gov/authorities/names/n2014183180|e author. | |
| 240 | 1 | 0 | |a Critical conversations. |
| 245 | 1 | 0 | |a Critical conversations in healthcare :|b scripts & techniques for effective interprofessional & patient communication /|c Cheri Clancy. |
| 250 | |a Second edition. | ||
| 264 | 1 | |a Indianapolis, IN :|b Sigma Theta Tau International Honor Society of Nursing,|c [2019] | |
| 264 | 4 | |c ©2019. | |
| 300 | |a xvii, 300 pages :|b illustrations ;|c 23 cm | ||
| 336 | |a text|b txt|2 rdacontent | ||
| 337 | |a unmediated|b n|2 rdamedia | ||
| 338 | |a volume|b nc|2 rdacarrier | ||
| 500 | |a Preceded by: Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy. 2014. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior. | |
| 520 | |a Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families. -- Provided by publisher. | ||
| 650 | 0 | |a Nurse and patient.|0 https://id.loc.gov/authorities/subjects/sh85093312 | |
| 650 | 0 | |a Interprofessional relations.|0 https://id.loc.gov/authorities/subjects/sh95002729 | |
| 650 | 0 | |a Communication in medicine.|0 https://id.loc.gov/authorities/subjects/sh85029080 | |
| 650 | 1 | 2 | |a Nurse-Patient Relations.|0 https://id.nlm.nih.gov/mesh/D009723 |
| 650 | 2 | 2 | |a Communication.|0 https://id.nlm.nih.gov/mesh/D003142 |
| 650 | 2 | 2 | |a Interprofessional Relations.|0 https://id.nlm.nih.gov/mesh/D007400 |
| 650 | 7 | |a Communication in medicine.|2 fast|0 (OCoLC)fst00870205 | |
| 650 | 7 | |a Interprofessional relations.|2 fast|0 (OCoLC)fst00977474 | |
| 650 | 7 | |a Nurse and patient.|2 fast|0 (OCoLC)fst01041457 | |
| 710 | 2 | |a Sigma Theta Tau International,|0 https://id.loc.gov/authorities/names/n86043500|e issuing body. | |
| 776 | 0 | 8 | |i Online version:|a Clancy, Cheri, 1972-|t Critical conversations in healthcare.|b Second edition.|d Indianapolis, IN : Sigma Theta Tau International Honor Society of Nursing, 2018|z 9781945157912|w (DLC) 2018041676. |
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