Critical conversations in healthcare: scripts & techniques for effective interprofessional & patient communication
(Book)
"Have you ever wished for a script to help with difficult colleague, manager, or patient conversations? Critical Conversations in Healthcare, Second Edition, provides scripts and scenarios to facilitate better, more effective communication in healthcare settings. Chapters feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised second edition will show you how to: Communication mindfully; Interpret body language; Develop a growth mind-set; Work with frustrated families, angry physicians, and uncooperative colleagues; Deal with gossip, harassment, and other tough topics; Successfully address workloads, management styles, and other tricky subjects; Improve the patient experience; Overcome conversation traps." -- from back of book.
Notes
Clancy, C. (2019). Critical conversations in healthcare: scripts & techniques for effective interprofessional & patient communication. Second edition. Indianapolis, IN, Sigma Theta Tau International Honor Society of Nursing.
Chicago / Turabian - Author Date Citation (style guide)Clancy, Cheri, 1972-. 2019. Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication. Indianapolis, IN, Sigma Theta Tau International Honor Society of Nursing.
Chicago / Turabian - Humanities Citation (style guide)Clancy, Cheri, 1972-, Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication. Indianapolis, IN, Sigma Theta Tau International Honor Society of Nursing, 2019.
MLA Citation (style guide)Clancy, Cheri. Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication. Second edition. Indianapolis, IN, Sigma Theta Tau International Honor Society of Nursing, 2019.
Record Information
| Last Sierra Extract Time | Mar 03, 2024 11:50:09 AM |
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| Last File Modification Time | Mar 03, 2024 11:50:25 AM |
| Last Grouped Work Modification Time | Apr 23, 2024 07:00:06 PM |
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| 240 | 1 | 0 | |a Critical conversations. |
| 245 | 1 | 0 | |a Critical conversations in healthcare :|b scripts & techniques for effective interprofessional & patient communication /|c Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP. |
| 250 | |a Second edition. | ||
| 264 | 1 | |a Indianapolis, IN :|b Sigma Theta Tau International Honor Society of Nursing,|c [2019] | |
| 264 | 4 | |c ©2019. | |
| 300 | |a xvii, 300 pages :|b illustrations ;|c 23 cm | ||
| 336 | |a text|2 rdacontent | ||
| 337 | |a unmediated|2 rdamedia | ||
| 338 | |a volume|2 rdacarrier | ||
| 500 | |a Preceded by: Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy. 2014. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior. | |
| 520 | |a "Have you ever wished for a script to help with difficult colleague, manager, or patient conversations? Critical Conversations in Healthcare, Second Edition, provides scripts and scenarios to facilitate better, more effective communication in healthcare settings. Chapters feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised second edition will show you how to: Communication mindfully; Interpret body language; Develop a growth mind-set; Work with frustrated families, angry physicians, and uncooperative colleagues; Deal with gossip, harassment, and other tough topics; Successfully address workloads, management styles, and other tricky subjects; Improve the patient experience; Overcome conversation traps." -- from back of book. | ||
| 650 | 1 | 2 | |a Nurse-Patient Relations.|0 https://id.nlm.nih.gov/mesh/D009723 |
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| 710 | 2 | |a Sigma Theta Tau International,|0 https://id.loc.gov/authorities/names/n86043500|e issuing body. | |
| 776 | 0 | 8 | |i Online version:|a Clancy, Cheri, 1972- author.|t Critical conversations in healthcare|b Second edition.|d Indianapolis, IN : Sigma Theta Tau International Honor Society of Nursing, 2018|z 9781945157912|w (DLC) 2018041676. |
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